Built for complex healthcare environments
Nine kinds of practice, one operational layer. MedOS structures the workflow, connects the systems you already run, and gives every team the visibility to cut delays — without a replacement programme.
Hospitals & health services
Department-level operations without another decade-long replacement programme. MedOS sits beside the systems you already own and connects the work between them.
What slows this down today
- Referrals arrive by fax, email and secure messaging into different inboxes
- Each department tracks its own waitlist in its own spreadsheet
- Executives ask for numbers that take a week to assemble
One inbound front door
Medical Objects, e-fax, email and scanned paper land in a single triage queue with patient matching and an audit trail.
Departmental workflows
Each unit gets its own statuses, fields, forms and rules without forking the platform.
Live operational reporting
Turnaround, throughput, waitlist and billing KPIs update as the work happens.
Surgeons & surgical rooms
Consulting rooms, theatre lists, informed financial consent and health-fund claiming — the administrative half of surgical practice, automated.
What slows this down today
- Quotes, consent and gap estimates rebuilt by hand for every case
- Theatre lists live in one place and consulting bookings in another
- Health-fund claiming and no-gap rules are a specialist skill of one person
Case pathway end to end
Referral, consult, consent, quote, theatre booking, operation note and follow-up are one connected record.
Informed financial consent
Generate the estimate from MBS items and the billing rule, send it for signature, and store it against the case.
ECLIPSE claiming built in
In-patient claims, no-gap and known-gap schemes, ERA reconciliation and rejection follow-up.
Sign off from your phone
Operation notes, dictations and pending reviews on the MedOS App between lists.
Cardiology
Device-heavy, site-heavy and report-heavy. MedOS schedules the equipment, tracks the study and gets the report back to the referrer.
What slows this down today
- Holter and ambulatory monitors booked on a whiteboard
- Studies performed at one site and reported at another
- GP requests arriving faster than they can be entered
Devices as bookable resources
Monitors, treadmills and echo machines carry their own availability, buffers and conflict rules.
Study to report tracking
Every ECG, echo and ambulatory study moves through a status pathway your team defines.
Referrals in, reports out
GP requests arrive by secure messaging and signed reports go straight back to the referrer.
Pathology & diagnostics
The workload that proved the platform: 70+ collection centres running on MedOS with 70%+ less admin.
What slows this down today
- Collection centres running on paper request forms
- Form turnaround measured in days
- No live view of billing or workforce across sites
Digital request and intake
Forms with logic, consent and payment capture replace the paper pad — turnaround measured in seconds.
Specimen and site tracking
Every collection centre reports into the same operational view.
Legacy systems kept
The LIS stays. MedOS connects to it and handles everything around it.
Specialist clinics
Referral-driven practices where the admin around the consult costs more than the consult.
What slows this down today
- Referral expiry and provider details chased manually
- Recalls and results follow-up depend on someone remembering
- Billing rules differ per fund, per item, per doctor
Referral lifecycle
Capture, validate, expire and renew referrals with the provider numbers attached.
Recall automation
Daily rules chase results, follow-ups and outstanding paperwork on their own.
Per-doctor billing rules
Fees, gap policy and provider numbers configured once and applied automatically.
Allied health
Multi-disciplinary teams, plan-managed funding and outcome measures that have to be collected every visit.
What slows this down today
- Intake questionnaires re-keyed from paper
- Funding sources with different claiming and reporting rules
- Outcome measures collected inconsistently
Digital intake and outcomes
Send the questionnaire before the visit; the answers land on the record, scored.
Mixed funding handled
Medicare, DVA, WorkCover, TAC and private all sit on the same procedure record with the right claim path.
Payments up front
Payment requests go out with the form and reconcile against the invoice.
Physiotherapy
High-volume, high-repeat scheduling where the money is decided by which insurer is paying.
What slows this down today
- Recurring treatment blocks rebooked one appointment at a time
- WorkCover and TAC claims tracked in a separate spreadsheet
- Exercise programmes and progress notes stored outside the record
Treatment blocks in one action
A recurring series books the whole plan of care, skipping clashes and reporting them.
Insurer-aware billing
WorkCover and TAC insurers, claim numbers and approval limits held on the procedure.
Progress captured digitally
Forms, measures and notes on the same record the front desk bills from.
Psychology & mental health
Sensitive records, care plans with session limits, and a workflow where the paperwork must never be the reason a patient waits.
What slows this down today
- Mental Health Care Plan session counts tracked by hand
- Sensitive notes needing tighter access than the rest of the record
- Telehealth, in-room and phone sessions billed differently
Permissioned clinical notes
Clinical notes are a distinct record type with their own permissions, separate from admin notes.
Care plan tracking
Session counts, review dates and referral validity tracked with automated reminders as limits approach.
Intake and consent before session one
Secure forms, consent and payment collected ahead of the first appointment.
Dental networks
Multi-site groups where every chair is a resource and every site wants to run its own way.
What slows this down today
- Each practice configured differently with no group-level view
- Health-fund and DVA claiming handled per site
- Treatment plans and consent on paper
Chairs, rooms and clinicians
Group-by-location scheduling across every site with per-site opening hours.
Group visibility
One operational and financial view across the network, without taking autonomy from each practice.
Digital treatment consent
Plans, quotes and consent generated from templates and signed before the appointment.
Proven in real healthcare operations
St Vincent's Pathology
Victoria, Australia · 70+ collection centres
Challenge
Manual data entry, disconnected workflows and legacy systems.
Solution
MedOS deployed as a connective operational layer — without requiring a full system replacement.
70%+
reduction in manual admin workload
24h → 30s
patient form turnaround time
70+
collection centres connected
- Real-time visibility into billing and workforce KPIs
- Improved data accuracy
- Better collection traceability
- Legacy systems enhanced without full replacement
Before
Manual entry · 24h+ turnaround · siloed systems
After
Automated intake · <30s · connected workflows
Ready to make healthcare run better?
MedOS helps healthcare organisations connect fragmented operations, reduce manual admin, improve visibility and deliver a smoother patient journey.